Refund policy
No Returns, Only Exchanges
We do not accept returns unless the item is damaged in transit. We offer exchanges only if there's an issue with the product, such as incorrect sizing/color or a defect.
We have a 15-day return policy, which means you have 15 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that were delivered to an incorrect address due to customer error are not eligible. Exchanges will only be processed when the original item is received back to us.
To start a return, you can contact us at alderscove@gmail.com.
If your return/exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at alderscove@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If your product arrives damaged or defective, we will gladly replace it. Simply contact us with a photo of the damage or defect within 7 days of receiving the item, so that we can evaluate the issue and make it right.
Return Shipping Costs
Return postage is the responsibility of the customer for all exchanges. If there is an exchange, the customer must pay for shipping. However, if the item is damaged or defective, we will cover the cost of shipping a replacement.
Exceptions / non-returnable items
Certain items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
It is the customer's responsibility to provide the correct shipping address. If an incorrect address is provided and the item is returned to us, the customer will be responsible for any additional shipping costs to resend the item.
Lost PackagesWe are not responsible for packages lost in transit due to customer error in the shipping address. However, if a package is lost due to a carrier issue, we will work with the customer to resolve the situation and potentially offer a replacement or store credit.
Replacement Limitations
Replacements are limited to one time per order. If the replacement item is also reported as damaged or defective, we will assess the situation and determine the best course of action, which may include a refund or store credit.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.